QAI is a leading global consulting and workforce development organization addressing ''Operational Excellence'' in knowledge intensive service organizations. QAI was set up in 1980 in Orlando, USA.

QAI Global Services, the consulting division of QAI, addresses Operational Excellence. Organizations achieve Operational Excellence through deployment of best practices and processes in areas of Process Management, Quality Management, Innovation Management, Project Management, IT Service Management and others.

QAI Global Institute undertakes research, houses the Bodies of Knowledge and administers certifications leading to workforce development. It focuses on creating international education and training products and services to address Competence Development, Assessments and Certifications to cater to the large pool of manpower requiring skills for increased employability.

About QAI Global Services:

QAI Global Services facilitates enhanced competitiveness through multi-faceted interventions leading to Business Improvement through consulting, people, process and operational assessments, benchmarking and resource provisioning through Quality Outsourcing.

Today, the QAI Global Services family worldwide works with organizations for enterprise-wide deployment of process improvement and quality initiatives using various models like SEISM''s CMMI®, People CMM, COPCSM and Six Sigma, Risk Management, Project Management, Change Management, Knowledge Management and Innovations Management interventions to name a few.

QAI Global Services is designed to help organizations align their strategic objectives with day-to-day business and operational goals. Our services aid companies world over to reduce cycle time, increase productivity, and improve quality of service delivery and processes.

Over 200 organizations, including the Fortune 500, governmental organizations and nodal agencies, worldwide trust QAI Global Services as their consulting partner.

What we do

QAI Global Services and its wholly owned subsidiaries assist organizations in consistently achieving and exceeding business goals through Operational Excellence. The range of services is designed to help attain cycle time reduction, increased productivity, and improved quality through interventions in areas such as:

	Software/Systems Process Improvement and Quality Management
	Framework based on Software Process Improvement (SPI) by using SEISM''s CMMI®/ISO 9001 Software Engineering & Management Best Practices Test Management Metrics Process Deployment Quality Management
	BPO / CCC Performance Improvement
	COPCSM Training, Implementation, and Certification Six Sigma and Performance Enhancement
	IT Service Management
	ITSM Process Maturity Assessments ITIL® Best Practices/ BS 15000 Implementation,   Assessments and Consulting ITIL® Trainings & Certifications
	Human Capital Management
	Remote and Onsite Project Management Services Offsite Documentation Reviews Staff Augmentation and Resource Provisioning
	Program Management
	Program Management Competency Enhancement Project Management Maturity Assessments Program and Project Management Certifications Trainings and facilitation Project and Program Risk Management Assistance in Project Management Related Tools Deployment
	Innovation Management
	Software Engineering and Testing
	Remote and Onsite Project Management Services Offsite Documentation Reviews Staff Augmentation and Resource Provisioning Business Process Improvement: Overview QAI Global Services provides Process and Performance Improvement Consulting Services to ITES–BPOs and service centers. QAI Global Services has empowered global managers and decision makers with resources required to resolve complex operational and business related problems, as a result of which companies have reported cost savings, reductions in cycle time, improved productivity, increased adherence to Service Level Agreements (SLA), reduction in absenteeism/attrition, increased customer satisfaction, and workforce optimization. Key Challenges ITES - BPOs and Service Centers across the world typically face challenges and needs in the following key areas: Operations Management   Setting up governance structures Attrition management Managing diversity of cultures and Locations Transaction Monitoring - QA   Process standardization across clients, service streams, and locations Correlating transaction monitoring and quality scores with Service Level Agreements (SLA) and Customer Satisfaction Scores (CSAT) Hiring & Training   Identification, evaluation, and management of third party vendors in hiring and resource provisioning Managing large ramp - ups and downs Reducing losses in the overall upstream process - offer to hire to train to deploy - like early attrition Mapping induction and training to the service delivery on the floor Forecasting, Staffing & Scheduling   Managing demand and supply Forecasting of work arrival patterns and capacity planning Scheduling - managing arrival patterns versus costs standardizing formats and terminology Transition Management   Reducing scope creep Process mapping and process understanding from remote offshore locations How QAI Can Help QAI Global Services provides tested and proven solutions to help you meet these and related operational challenges through our suite of services specifically designed and customized for ITES - BPOs and Service Centers.